Workmanship Warranty
Workmanship Warranty | HVAC Unit Replacement | Heating and Air Conditioning | Benton
When the summer humidity clings to Benton or winter winds rattle the windows, you shouldn't have to second-guess the integrity of your comfort system. HEP’s certified technicians combine decades of experience with a rock-solid workmanship warranty, so you can feel confident that every bolt is tightened, every refrigerant line is sealed, and every thermostat is calibrated for peak performance. From the first inspection to the final test run, we treat your home as carefully as our own—laying down protective floor covers, double-checking ductwork, and explaining each step in plain language before we leave.
If your aging system is running up the energy bills or struggling to keep pace with Benton’s shifting seasons, our HVAC unit replacement service delivers a seamless, stress-free upgrade. We match you with high-efficiency equipment sized precisely for your space, file the manufacturer paperwork, and back the entire installation with HEP’s exclusive workmanship warranty. That means if anything related to our labor needs adjusting, tightening, or tweaking, we return promptly—at no extra cost—so you enjoy dependable comfort and lower utility costs for years to come.
FAQs
What does your workmanship warranty cover on a new HVAC unit replacement?
Our workmanship warranty guarantees that all labor related to your HVAC unit replacement—including installation of equipment, ductwork adjustments, electrical connections, refrigerant charging, and system start-up—meets local code and industry best practices. If any issue arises because something was installed or configured incorrectly by our team, we will return to correct the problem at no cost to you for the duration of the warranty period.
How long is the workmanship warranty for heating and air-conditioning replacements in Benton?
For residential customers in Benton, we provide a 2-year workmanship warranty starting from the date your new HVAC system is commissioned. During those 24 months, any labor‐related defects traced back to our installation are repaired free of charge. This warranty is in addition to the manufacturer’s parts warranty, which is typically 10 years when the equipment is registered within 60 days of installation.
Does the workmanship warranty also cover parts and equipment failures?
No. The workmanship warranty specifically applies to the labor we provide. Parts, components, and equipment are covered separately by the manufacturer’s warranty. However, if a part fails within the manufacturer’s coverage period, we will handle the warranty paperwork and replace the part. Labor for that replacement is free during the first 2 years under our workmanship warranty; after that, standard labor rates apply.
What should I do if I believe I have a workmanship-related issue with my new HVAC system?
Simply call our service line or submit a warranty request through our website. Provide the installation date, system model numbers, and a brief description of the problem. We will schedule a priority visit—usually within 48 hours—to diagnose the issue. If the problem is determined to be installation-related, we will correct it immediately at no cost to you.
Is the workmanship warranty transferable if I sell my home in Benton?
Yes. Should you sell your home within the 2-year workmanship warranty period, the remaining balance of the warranty automatically transfers to the new homeowner. Just let us know the closing date and the buyer’s contact information so we can update our records. This added assurance can be a valuable selling point in the real-estate market.
Are there any homeowner responsibilities to keep the workmanship warranty valid?
To maintain warranty coverage, you must: (1) operate the system according to the manufacturer’s guidelines; (2) replace air filters at the recommended intervals; and (3) allow us or another licensed HVAC contractor to perform at least one documented maintenance check per year. Neglect, unauthorized alterations, or physical damage unrelated to our installation may void the workmanship warranty.