Emergency Hotline
Emergency Hotline | Heat Repair | Heating and Air Conditioning | Beersheba Springs
When the mountain chill slips through the cracks of your Beersheba Springs home, HEP’s emergency hotline is ready 24/7 to bring the warmth back. One call dispatches certified technicians who arrive fast, diagnose precisely, and deliver reliable heat repair that gets your furnace or heat pump humming before the pipes—or your patience—freeze solid. We travel with fully stocked vans, so most fixes are finished on the first visit, and every job is backed by clear pricing and a satisfaction guarantee.
From flickering pilot lights to strange rattles and complete system shutdowns, our team handles every heating hiccup and can even tune the air-conditioning side while we’re there. You’ll get honest advice, durable parts, and the friendly service neighbors have trusted for decades. Grab the blanket if you must, but don’t settle in—call HEP now, and we’ll send the warmth right over.
FAQs
When should I call the emergency hotline instead of scheduling a regular service visit?
Use the emergency hotline any time your heating system has completely stopped working, is emitting burning or electrical odors, is leaking gas or water, or when indoor temperatures fall below safe levels (generally under 60 °F) and you cannot restore heat by resetting the thermostat or breaker. In these situations, waiting for a routine appointment could pose a safety risk to people, pets, or property.
How fast can a technician reach my home in Beersheba Springs after I call?
Average arrival time inside Beersheba Springs city limits is 45–60 minutes, day or night. During severe weather or high-volume events we prioritize life-safety calls first, but we still strive to be on-site within 90 minutes. Technicians are dispatched from multiple staging points across Grundy County to keep response times short.
What information should I have ready before dialing the emergency number?
Please have your street address (including any gate codes or special directions), the type of heating equipment you own (furnace, heat pump, boiler, etc.), a brief description of the problem, any unusual noises or smells you have noticed, and whether anyone in the home relies on medical equipment or has health sensitivities to cold. This helps our dispatcher send the right technician with the proper parts and tools.
Is there an extra charge for emergency heat repair after hours or on holidays?
Yes, emergency service is billed at a higher diagnostic rate than standard business-hour visits to cover the cost of keeping certified technicians on call 24/7/365. The exact surcharge is quoted by the dispatcher before a technician is sent, so you can approve or decline the visit with full cost transparency. All repair options and parts pricing are reviewed with you on-site before work begins.
Can I do anything to troubleshoot while I wait for the technician?
You can safely check three items: 1) verify the thermostat is set to ‘Heat’ and the setpoint is above room temperature; 2) inspect your breaker panel to ensure the furnace or heat pump breaker is ON; 3) look at the furnace filter—if it is completely clogged, turn off the system, remove the filter, and leave the unit off until we arrive. Do NOT attempt to relight gas burners, open sealed panels, or use space heaters near flammable materials.
Do you guarantee the repairs completed during an emergency visit?
Absolutely. All parts installed carry the manufacturer’s warranty, and our labor is guaranteed for one full year. If the same problem recurs during that period, we will return at no additional charge. After the immediate fix, we also provide a written estimate for any recommended long-term solutions so you can plan ahead and prevent future breakdowns.