Comfort Emergencies
Comfort Emergencies | Heating and Air Conditioning | Andersonville
When the Andersonville weather takes an unexpected turn, you don’t have time to wait for relief—you need comfort now. HEP’s certified technicians are on call around the clock, arriving fast with fully stocked trucks to restore your system and your peace of mind. From furnaces that suddenly fall silent to AC units blowing nothing but warm air, we diagnose and fix every make and model with precision, transparent pricing, and a smile.
Our comfort emergencies team treats your home like their own, laying down protective gear, explaining every option, and backing all work with iron-clad guarantees. One call to HEP means no more shivers, no more sweat, just reliable heating and air conditioning you can trust through every Tennessee season. Dial us anytime—because comfort shouldn’t have to wait until morning.
FAQs
What qualifies as a heating or cooling emergency, and how quickly can you reach my Andersonville home or business?
Any situation that endangers your comfort, safety, or property is an HVAC emergency—no heat during freezing temperatures, no cooling during extreme heat, burning odors, loud grinding sounds, flooding around the unit, or a system that will not turn on at all. Our on-call technicians live and work in the Andersonville area, allowing us to arrive at most addresses within 1–2 hours, day or night.
Are your emergency HVAC services really available 24/7, even on weekends and holidays?
Yes. We keep a dedicated team on rotating shifts so someone is always ready to answer the phone and dispatch a certified technician—whether it’s 3 a.m. on a Tuesday or noon on Thanksgiving. You will never reach an answering machine; a live customer-service representative will coordinate your call and give you an accurate ETA.
What steps should I take before the technician arrives to ensure safety and minimize damage?
1) Turn off the affected system at the thermostat and, if you smell burning or see sparks, shut off power at the breaker. 2) If water is leaking, place towels or a pan to catch drips and shut the unit’s water supply valve if accessible. 3) Make sure pets are secured and pathways to the equipment are clear. 4) Do NOT attempt do-it-yourself repairs—this can void warranties and create hazards. Then wait in a comfortable area; we will keep you updated by text or phone.
Will I be charged an extra fee for emergency or after-hours HVAC service?
Because overtime labor and expedited parts delivery cost more, there is a modest emergency dispatch fee added to after-hours calls. However, we cap that fee, quote it up front, and apply it toward the repair if you choose to proceed. Diagnostic evaluations are flat-rate, and you will receive a written estimate before any work begins—no hidden surprises.
Can you repair any make or model of furnace, boiler, or air conditioner?
Absolutely. Our EPA-certified technicians carry extensive training and fully stocked service vehicles with universal parts for the most common brands—Carrier, Trane, Lennox, Goodman, Rheem, York, and others. For less common or older equipment, we have direct supplier accounts that allow us to source OEM components the same day or provide high-quality aftermarket alternatives.
How can I prevent future HVAC emergencies and extend the life of my system?
The best defense is routine maintenance: schedule professional inspections and cleanings twice a year (furnace in fall, A/C in spring). Replace air filters every 1–3 months, keep outdoor condensers free of debris, and make sure vents are unobstructed. Ask us about our Comfort Shield Maintenance Plan, which includes biannual tune-ups, priority scheduling, 15 % repair discounts, and waived after-hours fees—saving money while minimizing the risk of unexpected breakdowns.